Shipping Policy – MoonGlow Candles & Home Fragrances

Thank you for choosing MoonGlow, your destination for luxury candles, vegan perfumes, and eco-conscious home décor. We’re committed to providing a seamless, reliable, and transparent shipping experience for all your purchases.

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once shipped, your order will typically be delivered within 5 to 7 business days.

Please note: Delivery times may vary due to public holidays, natural events, or unforeseen circumstances. We will notify you via email if there are any significant delays.

Shipping Charges

• Free Shipping on all orders above ₹999.

• For orders below ₹999, a standard shipping fee will be applied. This amount will be calculated and displayed at checkout.

• Cash on Delivery (COD) is available on eligible orders.

• Express delivery is available at an additional charge and can be selected during checkout.

Shipment Confirmation & Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and courier partner details.
Tracking information typically remains active for 7 days after delivery.

Important Notes

• We currently do not accept returns or exchanges, as all MoonGlow candles, perfumes, and décor items are hand-crafted with care and made to order.

• If you have questions regarding your shipment, email us at info@mymoonglow.com and our team will assist you promptly.

At MoonGlow, we aim to deliver more than just products — we bring warmth, mindfulness, and serenity right to your doorstep through every thoughtfully packed box of eco-friendly candles and artisan scents.